Monday, March 27th, 2023

How to apply for Kenyan passport on the E-Citizen

How to apply for Kenyan passport on the E-Citizen


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There are no longer long queues at the Immigration Department after the government introduced the application of passport online.

Through a statement issued on August 25,2019 the government through the Department of Immigration said it has introduced a booking system where applicants specify the date and time they wish to have their biometrics taken and another date to collect the passport.

Anyone who needs a new passport or need to renew a lost passport is required to visit the e-citizen portal and book their appointment.

“You can apply for, renew or replace your passport and pay for it online. You’ll have to print out a form at the end. You must sign and date the form, add any documents or photographs that are needed, and return it for processing,” a notice on eCitizen reads.

After paying and submitting your personal biodata online, the submission of the physical application form is done at the Immigration offices. One the same day biometric and the pictures are taken.

On the eCitizen digital platform, the Immigration department says it takes an applicant at least 10 working days to get their first passport once the form is physically submitted at their offices.

“For all other application types, it should take at least five working days,” reads a notice on eCitizen.

You also do not need to collect your document at the Immigration offices, it can actually be dropped at the preferred postal office near you.

When applying for the passport, one is supposed to indicate the post office where they will collect their passport.

The Immigration office will send an SMS notification to the applicants whose passports are ready for collection/delivery.

The applicants who receive the message can then track their passport on the Posta website using a tracking number provided by the Immigration department.

If the passport is available for collection, the applicant will then fill out the form as required.

The portal will direct the applicant to make a payment to a paybill number. After paying, they will receive a message from Posta detailing the collection information.

Below are steps to follow when making an appointment for the e-passport application:

If you do not already have an account here, this should be the first step. Registration is free. Select Department of Immigration Services – e-passport by clicking on the ‘Get Service’ icon

On the Department of Immigration page, click on Passport Application:

Step 1: Category 

Click on the drop down menu to choose whether the application is for you or your child.

Step 2: Instructions Page

On this page you will find information on how long it takes to get a passport after submission of application.

You will also find information on passport fees depending on number of pages or category.

An application for an ordinary 32-page passport will cost 4,550 while 48 pages’ costs Ksh. 6,050 and 64 pages’ costs Ksh. 7,550.

A diplomatic passport application also costs Ksh. 7,550 while mutilated passport application costs Ksh. 10.050.

For lost passports, applicants are required to pay Ksh. 12,050.

Applicants are required to appear in person either in Nairobi, Mombasa, Kisumu, Eldoret, Kisii, Embu or Nakuru for the biometrics.

For those in the diaspora, here are the countries with e-passport issuance centres: France (Paris), Germany (Berlin), United States (Washington, Los Angeles), China(Beijing), Canada (Ottawa) United Kingdom (London) United Arab Emirates (Dubai) and South Africa (Johannesburg).

Step 3: Dual Nationality

Select Yes if you have Dual Nationality and No if you don’t

Step 4: Select Passport Type: Ordinary or Diplomatic

A drop down menu will emerge prompting you to choose whether your application is for first time, replacement, lost or mutilated passport or change in particulars.

You will also be required to select the number of pages for your passport: 34, 50 or 66.

Input your current passport number if application is for replacement.

Step 5: Applicant Details

It is compulsory to fill sections marked with asterisk symbol (*); otherwise the applicant will not succeed in moving to the next step.

Input your surname, given names, date of birth, gender, color of eyes, height (in feet/inches), birth location, country of birth and citizenship status (by birth/naturalization).

Other details required in this section are KRA PIN, birth entry number, profession/occupation, marital status, name change if by marriage, reason for travel and residential information (country of residence, postal address, phone number, estate location, village, email address).

When filling the postal address section do not include the dot symbol (.)

Step 6: Parents Details

Input father and mother’s names and status (deceased/alive/unavailable).

Step 7: Next of Kin Details for two people

Name, ID number, Division, Location, relationship, address, phone number and email contacts.

Step 8: Children Details

If you have children, select Yes and if you have none select No.

For those with children you will be required to input details including legitimacy (birth/adoption), full name, place and date of birth as well as gender.

Step 9: Recommender’s Details

Full Name, ID number, profession/occupation, email address, phone number and postal address.

Step 10: Uploads

You will be asked to download the application form that will have been automatically filled with details you provided in previous sections.

Once you have checked that the details are correct you will need to upload it alongside your ID copy and that of the recommender.

Other documents required for upload are the last, 2nd last, 3rd last, 4th last pages of previous passport if you are renewing an old one.

Click COMPLETE to make payment and choose date, time and station to appear for biometrics.

Applicants will be required to present appointment slip generated from the e-citizen portal, original ID and old passport if seeking replacement.



E-Citizen Passport Kenya
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